Return Policy

RETURN POLICY

All terms and conditions within apply to all services and products performed by Exordium Services Pty. Ltd., and all other subsidiaries of Exordium Services Pty. Ltd., including but not limited to its agents and employees.

Any reference to the ‘client’ will be taken to refer to the client, it’s agents, its employees and anyone acting on behalf of the client with their permission.

All prices are stated in Australian dollars and unless otherwise stated include GST. Prices are subject to change without notice.

Whilst every attempt has been made to ensure that these prices are correct at the time of writing and or publication, Exordium Services Pty. Ltd., reserves the right to adjust the prices in accordance with its current pricing structures at any time and without notice.

Exordium Services Pty. Ltd., will not be held responsible for any products that are delayed due to situations that are beyond its reasonable control and/or have been delayed by the actions of the client.

Payment is required prior to dispatch on all online orders.

Change of Mind Returns

Please note: Once your order has been placed, it has therefore begun to be processed and no amendments, cancellations or changes can be made. This includes combining orders, removing/adding items, changing sizes etc.

If you are unhappy with your purchase after it arrives, we are able to provide you with a credit or refund for the amount you paid for the item (excluding any shipping costs), providing the following conditions have been met:

  1. Item(s) must be returned within 14 days of purchase (ie. 14 days from the date shown on invoice).
  2. Exordium Services Pty. Ltd., reserves the right to reject a return if it is not in its original condition.
  3. Item(s) must be accompanied by a copy of their original invoice. If you have misplaced your invoice, please contact us BEFORE attempting to return your item(s).

If you’d like to exchange your items for a different size, please contact Exordium Services Pty. Ltd., as soon as possible to determine whether the item(s) are indeed available, before attempting to return them. Please note, any additional shipping costs to facilitate an exchange must be covered by the customer, unless Exordium Services Pty. Ltd., is at fault.

Once your returned item(s) have been received a credit will be applied to your account, if an exchange is requested this credit will be applied to the exchange order.

No refunds or exchange on clearance stock items.

Faulty Item(S)

While we take every care to thoroughly inspect products before they are sent out to customers, if an item is faulty you are entitled to a replacement if available, or a refund under Australian Consumer Law. We are also happy to replace or exchange your product wherever possible

If you believe your item(s) to be faulty, please email us before returning the items(s) at Exordium Services Pty. Ltd., in your email please include the following information:

  1. A description of the fault (photographs are often helpful in this area).
  2. A description of the product: flavour, size, batch, etc.
  3. The remedy you are seeking: eg. exchange, refund or credit.
  4. A copy of your original invoice (as proof of purchase).
  5. Your account information: name, account number, address etc.

Faulty returns will be assessed by our team on a case by case basis.

Please note: items which are subject to misuse, not following the correct care instructions, or which have become damaged through normal wear and tear will not be accepted as faulty. Faulty item(s) must be returned within 14 days of purchase.

“Once you have contacted us, we will provide you with details of the address to which the products can be returned.”

We advise all returns to be made through a trackable service, as Exordium Services Pty. Ltd., accepts no responsibility for returned items not received.